Surface Systems & Instruments, Inc.

Help Center

At SSI, we have Support Technicians across the USA. Support is a fundamental aspect of our customer relationships. Our customers’ experience is critical to our goal of constantly improving our products.

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Popular Support Topics and Tips

Laser Height Verification

Accelerometer Calibration

Bounce Test

How to Prepare for an IP Certification


For videos and tutorials please login to the help center.

Software Support

For software issues, SSI has a several support measures available. First, if your SSI device generates an error message, the error message and data file can be sent to SSI Technical Support when internet is available. Program updates are detected automatically when the program is opened and connected to the internet; simply follow the on-screen instructions to download and install the update. For software support, contact your SSI technician or reach by telephone or email:

Surface Systems & Instruments, Inc.
307 Plymate Lane
Manhattan, Kansas 66502

(785) 539-6305

Hardware Support

For hardware support, contact your SSI technician or reach SSI by telephone or email:

Surface Systems & Instruments, Inc.
1845 Industrial Drive
Auburn, California 95603

(530) 885-1482

Battery Support

For more battery information and battery shipment restrictions, please contact SSI support at

For a battery test report, please download the PDF:
UN38.3 Battery Test Report Link

Toughbook Support

For Toughbook computer support, contact Panasonic Technical Support at (855) 772-8324.

For internet resources such as tool downloads, utilities and drivers, Live Chat or email options are available at:
Toughbook / Toughpad Support